Field-tested, not desk-trained. MCR technicians run these machines commercially, so diagnosis starts from experience rather than a decision tree.
One number to call. Metropolis holds the relationship and the escalation path. You don't get handed off.
Local. Gurnee, Illinois. Same time zone, same day.
SERVICE
Support from the people who actually work on the hardware.
Service is provided by MCR Robotics — an independent company whose technicians deploy and operate these platforms in the field every week. When something goes wrong, you're talking to someone who has had the panel off that exact machine.
Metropolis stays on the account. We know your configuration, your deployment, and your timeline, and we make the connection directly. No ticket queue, no tier-one script, no waiting on a manufacturer twelve time zones out.
